GMP provides comprehensive returns management as well as solution channels for Question Stock to carriers and manufacturers within the cellular industry.
GMP has established itself in Canada as the industry leader for comprehensive returns management solutions. We fully understand that efficient turnaround time is vital in the communications/electronics sector and have created a complete business-practice around it; ensuring that efficiency and immediate response time is paramount. By providing direct, detailed reporting on various levels of critical information on handset returns, GMP allows carriers to respond quickly and efficiently to their customers and retailers.
We then provide a complete technical diagnostic assessment to each handset to establish reasons for return and virtually eliminate costly NFF fees from manufacturer warranty repair centres. Our proprietary Pod strategy within our technical services lab allows us the ability to provide complete assessment and detailed reporting on each of the various stages throughout the diagnostic process; right down to the ESN/IMEI identification number. This information is provided back to the carrier within hours of assessment, allowing clear line-of-sight to their asset and immediate response on next steps.
Question Stock consists of cellular handsets in various states for which carriers/manufacturers hold in inventory but have no cost-effective outlet. An example of these handsets include consumer returns for various reasons, end of life (EOL) models, beyond economical repair (BER) returns and general overstock. Holding these assets in inventory with no recourse can easily cost millions of dollars in lost revenue and is an extremely inefficient use of warehouse space.
GMP provides solutions to Question Stock inventory by acquisition, refurbishment, parts-salvage and reclamation and second life sale/deployment through a vast network that literally spans the globe. By providing a truly Global solution, GMP allows carriers and manufactures the ability to re-deploy their Question Stock in the most efficient and cost-effective method in the industry.
For several national carriers, GMP utilizes return stock by integrating and fully managing Advance/Deferred Exchange and Loaner Programs. By recapturing returned stock, coupled wih the comprehensive nature of our in-house assessment of each handset, GMP is able to further facilitate the needs of our customers and provide an efficient alternative to asset write down.